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Terms and Conditions

 

All sales are subject to the following trading terms. These terms and conditions do not effect the customers statutory rights.

 

Definitions:

The “Seller”  means HAFIXS Industrial Products.

The “Buyer”  means the person or company who buys or orders a product(s) from the Seller.

Security:

When an order is placed, the credit card / debit card details that you provide are encrypted on a secure SSL certificate server. When the transaction is considered complete the information is erased.

Privacy Policy:

The information that you provide is used to process your order.

Disclosure:

We will not disclose any information about you to any third party.

Payment: 

The payment will not be debited from your credit / debit card until the goods are ready for dispatch. 

Disputed Payment :

If the buyer disputes the payment and a chargeback is made to the Seller. The buyer is responsible for the immediate payment of the amount, if the amount remains outstanding after 14 days the debt will accrue interest at a rate of 25% above the bank base rate and without any further notice the matter will be placed with the sellers legal representatives when the buyer will also be expected to pay any costs that might be incurred to recovery.  

Prices:

All prices are displayed in pounds sterling and are inclusive of VAT.

Dispatch Time:

We aim to dispatch your order within two working days of receiving your order. If an item is out of stock you will be notified immediately and given a dispatch date.

Delivery:

Your order will be delivered by Royal Mail.

Delivery Charges to UK Addresses:

Delivery to UK addresses are charged at £2.25 and £0.40 for each additional Item.  Orders for 25 items and over: you will be notified of the postage amount.

Delivery Charges to Non-UK Addresses:

Delivery Charges to Non-UK Addresses are charged at £5.25 and £0.50 for each additional item.  Orders for 25 items and over: you will be notified of the postage amount.

All Non-UK delivery charges include compulsory international postal insurance.

Cancellation:

You may cancel your order any time before it has been dispatched into the Royal Mail system.

Return Goods:

You can return the goods to us within 28 days of purchase. The items must arrive back to us complete and in good condition. The cost of the goods will be refunded. Postage will be at your own expense.

Damaged Items or Items Lost in Post: 

Damaged Items or Items lost in the post will be replaced at our expense. Damaged Items must be returned to us immediately for inspection. Before repacking for posting, please secure damaged products by placing them into a polythene bag. Postage will be refunded. Items lost in the post must be reported to the seller within seven days.

Intellectual Property:

Patents,Trademarks, Design and Copyrights remain the property of this company and may not be used without permission given in writing.

Compliment or Complaint: 

As part of our commitment to providing a better service for our customers we welcome any comments you would like to make about our products or our company. If you have a complaint or you have a comment, please forward an email using the contact details below.

Contact Information:

HAFIXS Industrial Products

Park Royal House

23 Park Royal House

London  NW10 7JH

Tel:  020 8969 3034

Fax: 020 8964 4580

E-mail: customerservices@hafixs.co.uk

 

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