Terms and Conditions
All sales are subject to the following trading terms. These terms and conditions do not effect the customers statutory rights.
Definitions:
The “Seller” or “ Merchant” means
HAFIXS Industrial Products.
The “Buyer” or “Customer” means
the person or company who buys or orders a product(s) from the Seller.
Security:
When an order is placed via our website, the information
provided for payment is encrypted on a secure server with the card processing
company Sage Pay.
All transaction information passed between merchant sites and Sage Pay’s
systems is encrypted using 128-bit SSL certificates. No cardholders information
is ever passed unencrypted and any messages sent to your servers from Sage Pay
are signed using MD5 hashing to prevent tampering. You can be completely assured
that nothing you pass to Sage Pay’s servers can be examined, used or modified by
any third parties attempting to gain access to sensitive information.
Privacy Policy:
The information that you provide is used to process the
order you place and not for any other reason.
Payment:
When SAGEPAY have processed the Buyers payment a copy of
the order together with authorised confirmation or failed confirmation will
be sent to both the Seller and the Buyer via the email address provided.
Disclosure:
SAGEPAY do not pass the buyers payment details on to the
Seller.
Disputed Payment :
If the Buyer disputes the payment and a chargeback is
made to the Seller. The Buyer is responsible for the immediate payment of
the amount, if the amount remains outstanding after 14 days the debt will
accrue interest at a rate of 25% above the bank base rate and without any
further notice the matter will be placed with our legal representatives
when you will also be expected to pay any costs that might be incurred
to recovery.
Prices:
All prices are displayed in pounds sterling and are
inclusive of VAT.
Dispatch Time:
We aim to dispatch your order within two working days of
receiving your order. If an item is out of stock you will be notified
immediately and given a dispatch date.
Delivery:
U.K. : Your order will be delivered by Royal Mail 2nd
Class Signedfor.
Overseas : Your order will be delivered by International
1st Class Signedfor.
Delivery
Charges to UK Addresses:
Delivery to UK addresses are charged at
and
for
each additional Item. Orders for
items and over: you will be notified of the postage amount.
Delivery Charges to Non-UK Addresses:
Delivery Charges to Non-UK Addresses are charged at
and
for each additional item.
Orders for
items and over: you will be notified of the postage
amount.
All Non-UK delivery charges include compulsory international
postal insurance.
Cancellation:
You may cancel your order any time before it has been
dispatched into the Royal Mail system.
Return Goods:
You can return the goods to us within 28 days of purchase.
The items must arrive back to us complete and in good condition. The cost of
the goods will be refunded. Postage will be at your own expense.
Damaged
Items or Items Lost in Post:
Damaged
Items or Items lost in the post will be replaced at our expense. Damaged Items
must be returned to us immediately for inspection. Before repacking for
posting, please secure damaged products by placing them into a polythene bag.
Postage will be refunded. Items lost in the post must be reported to the seller
within seven days.
Intellectual
Property:
Patents,Trademarks,
Design and Copyrights remain the property of this company and may not be used
without permission given in writing.
Compliment or Complaint:
As part of our commitment to providing a better service for
our customers we welcome any comments you would like to make about our products
or our company. If you have a complaint or you have a comment, please forward
an email using the contact details below.
Contact Information:
23 Park
Royal House
Tel: 020 8969 3034
Fax: 020
8964 4580
E-mail: customerservices@hafixs.co.uk